FAQs

Q: How much will shipping cost?
A: Shipping is calculated once you add your item to the cart - this does not mean you are committed to buy anything at this stage! The website will calculate your shipping cost with no obligation for you to purchase anything. If the freight cost is acceptable, continue the checkout process until complete, if not cancel the order. In some instances it will say in the product description Free Shipping then its Free.

Q: How do I place my order?

A: When you decide that you want an item, simply select the quantity you want, click add to cart, and the item will be added to your online shopping cart. When you are ready to check out, click the checkout icon.


Q: When does Above Ground Pools Direct fill my order?
A: Orders are filled and shipped Monday through Friday usually within 24 hours of order placement. You will be emailed an update on where your order is at or you can login to your account and view the progress of your order.
 

Q: What Shipping Company do you use?
A: We send all our items through Toll freight. You can login and see your tracking number once your order is despatched.

Q: What forms of payments do we accept?
A: We accept Visa, Master Card and Paypal.

Q: Is there an Order Minimum?
A: There is no minimum dollar amount to place an order.

Post-Sales Help

Q: When will I receive my order?
A: Orders are shipped via Toll and typically are received within 3-5 business days of shipment. If you have not received your order within 7-10 business days, please contact our Customer Service Department on   (07) 3451 2888 

Security & Privacy

Q: If I sign up for your Newsletter, will you sell my information to any other parties?
A: Above Ground Pools Direct never sells or rents any of our customers information.

Q: How secure is my information on your site?
A: We use SSL, the most credible security software available for the internet so you can utilize the internet for your purchases as millions of users do.

Q: What is the Above Ground Pools Direct privacy policy?
A: There is "zero" tolerance toward the compromise of privacy in all instances.